Dispatch time: Most pieces will be dispatched within 5 working days. However, please get in touch if your order is urgent as my jewellery is made to order, and could in some cases take up to 14 days to dispatch.

Delivery time (UK Orders): Shipping within the UK is included in the price and is sent by Royal Mail Special Delivery (Monday-Friday) to guarantee you piece of mind when you make a purchase from Elouise Makes!

Delivery time (International Orders): All International orders are posted by Royal Mail Signed/Tracked. Please allow 6-8 weeks after dispatch for your order to arrive. On the rare occasion that your order doesn’t arrive, I will do our best to locate your missing parcel. Sadly I cannot refund you or post out a replacement until I receive either the missing item or the compensation from Royal Mail. The customer is responsible for Customs/Import Charges.

Returns Policy

If you are not entirely satisfied with your purchase, I’m here to help.

  • You have 30 calendar days to return an item from the date you received it.
  • To be eligible for a return, your item must be unused and in the same condition that you received it in.
  • Your item must be in the original packaging.
  • Buyer pays return postage. Unfortunately I cannot be held responsible for loss by courier, so I advise customers to return using insured services.

Refunds Policy

  • Refunds are made BACs transfer and only issued if the item is faulty.
  • Refunds are only issued once the item is returned at the cost of yourself and not Elouise Makes.

If an item you would like to purchase is not in stock, please do not hesitate to contact me to see when it will be available again.