Privacy Policy

General information

Welcome to our Privacy Policy page. When you use Elouise Makes’s services, our wish is you trust us with your information. This Privacy Policy is meant to help you understand what data we collect, why we collect it, and what we do with it and the fact that your data is secure. When you share information with Elouise Makes, we can make our services even better for you. For instance, we can show you more relevant search results and ads, help you place new order requests and or make sharing with others quicker and easier (with your consent). As you use our services, we want you to be clear how we’re using information and the ways in which we and you can protect your privacy. This is important: We hope you will take the time to read it carefully. Remember, you can find controls to manage your information and protect your privacy and security. We’ve tried to keep it as simple as possible.

Right to access, correct and delete data and to object to data processing

Our customers have the right to access, correct and delete personal data relating to them, and to object to the processing of such data, by addressing a written request / email or phone call at any time. Elouise Makes makes every effort to put in place suitable precautions to safeguard the security and privacy of personal data, and to prevent it from being altered, corrupted, destroyed or accessed by unauthorised third parties. However, Elouise Makes does not control each risk related to the use of the Internet, and therefore reminds you our site user of the potential risks involved in the functioning and use of the Internet. Our website may include links to other web sites or other internet sources. Elouise Makes controls what is shown on our webpages, which maybe from external sources, however Elouise Makes cannot be held responsible for the provision or display of any changes made by external sources, and may not be held liable for the content, advertising, products, services or any other material available on or from these web sites or external sources.

Your rights included under the data protection legislation include;

• the right to access a copy of the personal information we hold about you;
• the right to correction of inaccurate personal information we hold about you;
• the right to restrict our use of your personal information;
• the right to be forgotten;
• the right of data portability; and
• the right to object to our use of your personal information.

Where we rely on consent as the legal basis on which we process your personal information, you may also withdraw that consent at any time.

If you are seeking to exercise any of these rights, please contact us using the “Contact Us” page (see link below). Please note that we will need to verify your identity before we can fulfil any of your rights under data protection law. This helps us to protect the personal information belonging to our customers against fraudulent requests.

Hi there!

Management of personal data

You can view or edit your personal data online for many of my services. You can also make choices about our collection and use of your data. How you can access or control your personal data will depend on which services you use. You can choose whether you wish to receive promotional communications from Elouise Makes by email, SMS, physical mail, and telephone. If you receive promotional email or SMS messages from Elouise Makes and would like to opt out, you can do so by following the directions in that message. You can also make choices about the receipt of promotional email, telephone calls, and postal mail by visiting and signing into Company Promotional Communications Manager, which allows you to update contact information, manage contact preferences, opt out of email subscriptions, and choose whether to share your contact information with our partners. These choices do not apply to mandatory service communications that are part of certain store services.

Customers data is currently kept for up-to 26 months.

Information We Collect

Elouise Makes collects data to operate effectively and provide you the best experiences with our services. You provide some of this data directly, such as when you create a personal account. We get some of it by recording how you interact with our services by, for example, using technologies like cookies, and receiving error reports or usage data from software running on your device. We also use services from other companies to help Elouise Makes determine a location based on your IP address in order to customise certain services to your location. The data we collect depends on the services and features you use.

How We Use Your Information

Elouise Makes uses the data we collect for three basic purposes: to send customer purchases, operate our business and provide (including improving and personalising) the services we offer, to send communications, including promotional communications, and to display advertising. In carrying out these purposes, we combine data we collect through the various services you use to give you a more seamless, consistent and personalised experience. However, to enhance privacy, we have built in technological and procedural safeguards designed to prevent certain data combinations. For example, we store data we collect from you when you are sign in separately from your account information that directly identifies you, such as your name, email address and or contact phone number/s.

• Consent:

You are happy for us to process your personal information for specific purpose(s).

• Legitimate interest:

The processing is necessary for us to conduct our business, but not where our interests are overridden by your interests or rights.

• Performance of a contract:

We must process your personal information to provide you with your purchase of products.

• Prevention of fraud:

Where we are required to process your data in order to protect us and our customers from fraud or money laundering etc;

• Vital interests:

The processing of your personal information is necessary to protect you or someone else’s life;

• Public information:

Where we process personal information which you have already made public;

• Legal claims:

The processing of your personal information is necessary for the establishment, exercise or defence of legal claims or whenever courts are acting in their judicial capacity; and

• Legal obligation:

We are required to process your personal information by law.

Sharing Your Information

We share your personal data with your consent or as necessary to complete any transaction or provide any service you have requested or authorised. For example, we share your content with third parties when you tell Elouise Makes to do so. When you provide payment data to make a purchase, we will share payment data with banks and other entities that process payment transactions or provide other financial services, and for fraud prevention and credit risk reduction. In addition, we share personal data among our controlled affiliates and subsidiaries. We also share personal data with vendors or agents working on our behalf for the purposes described in this statement. For example, companies we’ve hired to provide customer service support or assist in protecting and securing our systems and services may need access to personal data in order to provide those functions. One example is Mailerlite. In such cases, these companies must abide by our data privacy and security requirements and are not allowed to use personal data they receive from Elouise Makes for any other purpose. We may also disclose personal data as part of a corporate transaction such as a merger or sale of assets.

https://elouisemakes.co.uk/ will never sell your personal information to any third parties.

Service Providers and partners

Elouise Makes utilises Mailerlite for emails, special offers and communications with customers, only customers who have opted in will receive emails regarding special offers news etc, included on every email is an ‘opt out’ option so you the customer are truly in control of the emails you receive. You can learn more about Mailerlite’s privacy policy here:

https://www.mailerlite.com/legal/privacy-policy

Google Analytics

Elouise Makes uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer to help the website analyse how visitors use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

You can prevent Google’s collection and use of data (cookies and IP address) by downloading and installing the browser plug-in available under https://tools.google.com/dlpage/gaoptout?hl=en.

Further information concerning the terms and conditions of use and data privacy can be found at http://www.google.com/analytics/terms/gb.html or at http://www.google.com/intl/en_uk/analytics/privacyoverview.html

Website Terms of Use

Accessing the Site

https://elouisemakes.co.uk cannot guarantee that the Site will operate continuously or without interruptions or be error-free. You must not attempt to interfere with the proper working of the Site and, in particular, you must not attempt to circumvent security, tamper with, hack into, or otherwise disrupt the Site or any computer system, server, router or any other internet-connected device.

https://elouisemakes.co.uk cannot and do not guarantee or warrant that any content of the Site will be free from infection, viruses and/or other code that has contaminating or destructive properties. You are responsible for implementing sufficient procedures and virus checks (including anti-virus and other security checks) to satisfy your particular requirements for the safety and reliability of data input and output.

https://elouisemakes.co.uk reserve the right, at our discretion, to withdraw, suspend or modify the Site or certain features or parts of the Site with or without notice to you, where We have reason to do so. There may also be times when the Site or certain features or parts of the Site become unavailable, whether on a scheduled or unscheduled basis. You agree that We will not be liable to you or to any third party for any withdrawal, modification, unavailability, suspension or discontinuance of the Site or any service available on or through the Site.

https://elouisemakes.co.uk do not accept liability for any losses or claims arising from any inability to access the Site or any failure to complete a transaction.

Using the Site

https://elouisemakes.co.uk is for personal and non-commercial use. You must not use any materials contained in the Site except to the extent necessary for your own personal use.

In using the Site and information available from the Site, you agree that you will not:

1. post, disseminate or transmit unauthorised advertisements or promotional materials, chain letters, junk mail or any other type of unsolicited mass email to people or entities who have not agreed to be part of such mailings;
2. omit, delete, forge or misrepresent transmission information, including headers, return mailing and Internet protocol addresses or otherwise manipulate identifiers to disguise the origin of any content;
3. impersonate any person or entity, or fail to state or otherwise misrepresent an affiliation with any person or entity;
4. engage in any activities in order to withhold or cloak identity or contact information;
5. send harassing and/or threatening messages to others;
6. engage in “flooding” – i.e. ICMP flooding and mail bombing (sending large amounts of email repeatedly to the same email address);
7. use the information available on the Site for any illegal, immoral or anti-social purpose, in violation of any applicable laws or regulations or in a manner which is or may be damaging to Our name or reputation;
8. electronically stalk or otherwise electronically harass another; or
9. engage in any Internet activities that would violate the personal privacy rights of others, including but not limited to, collecting and distributing information about Internet users without their permission.

You agree that you are responsible for your own communications and that you will not post, disseminate or transmit any content that:

1. contains personally identifiable information belonging to minors;
2. or is for commercial purposes or contains advertising or is intended to solicit a person to buy or sell services or to make donations.

Intellectual Property

All content on https://elouisemakes.co.uk is protected by copyright. We, or Our licensors, own copyright and/or database rights in the selection, coordination, arrangement and enhancement of such content, as well as in the original content.

Except as expressly set out in these Terms & Conditions, nothing shall give you any rights in respect of any intellectual property owned by Us or Our licensors. You shall not assert or attempt to obtain any such rights and you shall not use, copy, reproduce, modify, publish, transmit, participate in the transfer or sale of, create derivative works from, or in any way exploit, Our name, trademarks, logos or other proprietary marks, or any of the content of the Site, in whole or in part, except as provided in these Terms & Conditions.

You may download information from the Site for your own personal non-commercial use only. Except as otherwise expressly permitted under copyright law, no copying, redistribution, retransmission, publication or commercial exploitation of downloaded material will be permitted without Our express permission and that of the copyright owner. In the event of any permitted copying, redistribution or publication of copyright material, no changes in or deletion of author attribution, trade mark legend or copyright notice shall be made. You acknowledge that you do not acquire any ownership rights by downloading copyright material.

The rights granted to you under these Terms & Conditions shall terminate immediately upon your breach of any of these Terms of Use.

Privacy policy changes

Elouise Makes’s website privacy policy was last updated on the 20/10/2021, when the policy is updated or changed we will post the updates on our website accordingly.

If further clarity or understanding is required, please contact us – https://elouisemakes.co.uk/contact